Privacy

Three things, and only three.

• Anonymous usage information. Which pages are viewed, how far down them people scroll, and how long they stay. This is measured without cookies and is not tied to you as an individual.
• Whatever you send us. If you email or call using the details on this site, we have your message and your contact details, because you sent them to us.
• What you put in the contact form. Your name, your email address, what your enquiry is about and your message, plus your phone number if you choose to give one. Nothing else, and nothing is taken from you unless you fill the form in and send it. It is stored in the system that runs this website and read by HPA.

Nothing on this site captures your details as you browse: the contact form is the only place anything is collected, and only when you send it. We do not buy contact lists and we do not run a marketing list you can end up on without asking. Sending an enquiry does not put you on one.

• To reply to you, and to keep talking to you if a conversation starts.
• To understand which parts of the site are useful and which are ignored, so it can be improved.

That is the whole list. We do not profile visitors, and we do not use what we collect to target advertising.

• HPA directors and staff who need it in order to respond to you.
• Our professional advisers, where they need it: legal and accounting.
• The providers who host this website and measure its usage, who process information on our instructions.
• Regulators, law enforcement or others, where we are required or permitted by law.

We do not sell personal information, and we never have.

This website and its usage data are hosted with providers who may store information outside New Zealand. Email you send us is held in HPA’s own systems. Wherever it sits, it is held under arrangements that require it to be protected to a standard comparable to New Zealand law.

We keep correspondence for as long as it is useful to the relationship, and longer where a law or a professional obligation requires it. Anonymous usage information is kept in aggregate.

Under the Privacy Act 2020 you can ask what personal information we hold about you, ask for it to be corrected, and ask us to delete it where we are not required to keep it. Write to info@hpa.co.nz and we will answer.

If you think we have handled your information badly, tell us first at info@hpa.co.nz. If we cannot resolve it, you can complain to the Office of the Privacy Commissioner, which is free and independent.

We may update this policy. The current version is always published here with the date it was last changed.